frequently asked questions

what delivery options are available?

At the moment, we deliver within the UK only, as we’re a small business - however, we’re aiming to expand in the future!

📦 £4.95 – Royal Mail Tracked with Signature (Estimated 3–5 business days)

do you offer exchanges for other colours/ sizes?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

for exchange/returns inquiries, please email
hello@lillylabel.uk, or click here to open our return policy.

you must email regarding any inquiries within 14 days of receiving your order! 

please note we are only able to process exchanges and returns, if the item shows zero signs of wear, with the tags remaining on.

what is the fabric composition?

We believe in using fabrics that feel as good as they look. That’s why our pieces are made from 70% cotton for softness and breathability, 28% recycled nylon for strength and sustainability, and 2% spandex for the perfect touch of stretch!

"oh no! the product i want is sold out, when is the next drop?"

Ah, I know the feeling! It’s just me behind Lilly Label (and I’m also studying at uni), so our stock is made in small, carefully made batches - aiming to stay clear of excessive production.

I always announce restocks and next drop dates on Instagram, so make sure you’re following to stay in the loop ✨ @lillylabel.uk

"do you have measurements for the trousers"